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About the program

We deeply appreciate the contribution of our Travel Agents and their consideration to welcome their clients in our hotels. That’s why we have designed the Velas Experts Program, mainly created to sustain and enhance the online relationship with all our valued Travel Agents partners. It is available to retail agents worldwide.


The multiple benefits are also accumulative and increase as the agent’s progress within the program. These range from thousands of interchangeable points for services, such as complimentary nights, suite upgrades and VIP amenities, to bonus payments in cash and so much more for you and your VIP customers.


As if this was not enough, we have the exclusive referral program where, in addition to all the above benefits, agents can also win by referring your teammates to the Velas Experts program.

 Join now the best rewards program for Travel Agents!

Benefits add up and increase with your progress!


We have three different levels of certification:

The Velas Expert Agent must book from 3 to 49 room nights and become a certified expert in the hotel that wants to sell, the best seller, or the most requested by the customers. The benefits are the ones included in the current program, as well as:

  • 1,000 welcome points and 1,000 more
  • Customized Signature
  • One Day Pass (one time)

The Master Agent must reserve 50 room nights and be a certified expert in the five Velas Resorts hotels.
The benefits are:

  • 2,000 additional points
  • Access to specialized segment certifications (Weddings, Groups and Conventions)
  • Checkbook with special amenities for customers

To be part of the Elite, the agent must book 75 room nights and become a certified expert in the five Velas Resorts hotels.
The benefits are:

  • 3,500 additional points
  • Checkbook with the most exclusive amenities for its customers


Payment of bonuses applies to individual reservations in which the guest’s departure date is less than 180 days before certification in the hotel you have sold. Reservations made before this time are not eligible for bonuses.


To earn bonuses for your sales, simply become an Expert in the property you would like to sell. You can also take courses and select those that you are most interested in. After watching the six informative videos and completing the short questionnaires, you’ll be ready to claim your bonuses and a $250 USD Extra Bonus for every 10 individual reservations made in the same year after your certification.



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London: +44 203 318 1194
Elsewhere +52 322 226 7644.